Legal notices
These mentions are applicable for the website: cars-region-savoie.fr
Contact :
serviceclient.carregion@transdev.com. You can also use our contact form
Phone number :
+33 4 8000 7000
Editor:
The website cars-region-savoie.fr is published by the Region Auvergne Rhône-Alpes, local authority region
Headquartered at 1 esplanade François Mitterrand – CS 20033 69269 Lyon Cedex 02
Registered with INSEE since 1 January 2016
Intra-community VAT number:
FR03200053767
Publication Director:
Laurent Wauquiez, President of the Auvergne Rhône-Alpes Region
Technical Design and Hosting:
The site is designed and hosted by Altibus.com, a limited company with a capital of €24,400.00
Headquartered at 926 Avenue de la Houille Blanche 73000 Chambéry
registered in the Registry of Commerce and Companies of Chambéry under the number RCS 440 797 371 since February 12, 2002
Altibus partners: NewQuest and OVH
Personal Data
The General Data Protection Regulation (GDPR) allows individuals to have more visibility and control over their personal data.
Cars Région Savoie is committed to doing everything in its power to protect your personal information in accordance with European and French regulations.
When you visit our online sales site www.altibus.com, our sales widgets, as well as the websites of our partners savoie.transdev.com annecy.transdev.com www.sat-autocars.com, www.pau.aeroport.fr and the sales tunnel on the website www.cars-region-savoie.fr, we collect the information you provide when you make a purchase: your first and last name, your postal address, your e-mail address, your telephone number and the route you will be taking.
Why do we need this data personnelles ?
1/To send your journey to the relevant coach company so that they can register your order.
2/Send your ticket by email or at home
3/ To inform you, when we are aware of difficulties related to your trip (excessive snow, closed road, cancelled trip etc…)
4/Securely ensure your payment when purchasing your bus ticket
5/Process your complaints as well as possible
6/ If you subscribe to our newsletter, you will receive information and promotions on the regular tourist routes of the Alps and the Pyrenees
7/ To allow you to evaluate the quality of our services and those of our partner carriers
8/ In case of creation of a customer account, to record with your agreement your data in order to facilitate your next purchases
Who is responsible for this use?
The Auvergne-Rhône-Alpes region
What information is collected?
Name, first name, address (optional), email, and phone number (optional)
Who uses this information and what will we use it for?
Only employees of the company Altibus, carriers and transport technicians of the Auvergne-Rhône Alpes Region (Savoie sector) have access to your information. They allow us to give you a satisfactory answer as soon as possible. They are not used for anything else.
Do we have the right to use this information?
The fact that you are waiting for a response from us means that you consent to us using this information to respond to you.
Where is your information stored and how long is it kept?
On servers in France (Roubaix, Strasbourg, Gravelines) for a period of three years in accordance with the General Data Protection Regulation. We are committed to implementing appropriate safeguards. It is then deleted. It is not passed on to any other organisation.
What are your rights?
You can access information about yourself or request their deletion. You also have the right to object, the right to rectification and the right to restrict the use of your data.
To exercise these rights or for any questions about the processing of your information in this device, you can contact us electronically, info@altibus.com or by mail at Altibus.com, 926 Avenue de la Houille Blanche, 73000 Chambéry. We thank you for attaching a copy of an identification document when you apply.
If you feel, after contacting us, that your IT and Freedom rights are not respected or that the device does not comply with the data protection rules, you can make a complaint to the CNIL.