{"id":6824,"date":"2022-09-12T10:54:13","date_gmt":"2022-09-12T08:54:13","guid":{"rendered":"https:\/\/www.cars-region-savoie.fr\/?page_id=6824"},"modified":"2023-08-31T09:58:22","modified_gmt":"2023-08-31T07:58:22","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.cars-region-savoie.fr\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Online Purchase<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWill there be seats available in the bus if I don\u2019t book it or if I don\u2019t buy my ticket online?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Some buses are only available on booking. In those cases, booking and\/or buying your ticket online is mandatory to have access to the bus.<\/p>

However, we recommend you to buy your ticket online for practical issue (no queuing at the counter)<\/p>

For every Cars R\u00e9gion bus line, online purchase can be made till the departure, if seats are still available.<\/p>

You can buy your ticket when arriving at the bus station or when on board.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tShould I buy a ticket for my dog?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Small animals, as dogs, cats, birds,\u2026 are accepted onboard only if they are in a closed animal cage, on your lap, and if there is no risk of bothering other passengers.<\/p>

Animals that are put in a cage are accepted free of charge. The owner must keep the cage on his lap and is fully responsible of his pet.<\/p>

Big dogs that don’t fit in a cage, and dogs that weight 10kg or more must be muzzled and on a leash during the drive. The owner must pay for a ticket for is\/her’s pet, the price is the same as for a passenger under the age of 26.<\/p>

Guide dogs and dogs for the disabled are accepted free of charge if the owner can provide his disability card.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I display my e-ticket on my smartphone?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You\u2019ll either have to print them on paper, or\u00a0display them on an electronic device (smartphone, tablet, etc.) provided that the legibility is not affected. If the e-ticket can\u2019t be read (for bad quality or no battery on your device), it will be declined and the client will have to pay another ticket.<\/span><\/p>

Warning:<\/strong> you can\u2019t use your order confirmation as a ticket.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWill the bus wait if the train is running late?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Delays are managed individually by each bus company. Depending on the time of the delay and operating constraints, the bus will or won\u2019t wait. In case of an important delay, the ticket bought for the initial ride will be usable for the next one depending on availability.<\/p><\/div><\/div><\/div><\/div>

\u00a0<\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs it necessary to buy a ticket for a baby? Is a car seat needed?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Children under 2 years of age ride free. However, they must take a free ticket to validate their seat (online, at the ticket office or on board)<\/p>

From 2 years old to 25 years old, the youth fare (-26 years old) applies.<\/p>

The carrier doesn\u2019t provide a car seat.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tShall I provide a safety margin for return trip?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

During winter season, because of possible traffic problems due to the weather, it\u2019s recommended to ensure a margin of minimum 1h between the expected hour of the bus\u2019s arrival and the expected hour of the train\u2019s departure.<\/p><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs it necessary to book the bus ride for a group?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

It is highly recommended. For a group of over 20 people, please contact us at +33 04 8000 7000<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat\u2019s the deadline for me to buy my ticket?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Your ticket can be bought until the moment of departure, if there\u2019s enough seats available on the bus.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs it possible to modify my E-ticket?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

It\u2019s possible to modify the date and the hour on your E-ticket:<\/p>